Refund policy

At Malas, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request an exchange or refund under the following conditions:

Exchanges

  • Exchange requests can be made within 14 days of receiving the order.

  • Items must be unused, unwashed, and in their original condition.

  • All original tags and packaging must be included.

  • Customers are responsible for exchange shipping fees unless the item received is defective or incorrect.

Refunds

  • Refund requests can be submitted within 14 days of receiving the order.

  • Refunds will be processed after the returned item is received and inspected.

  • Refund processing may take between 5–14 business days depending on the payment provider.

Non-Returnable / Non-Exchangeable Items

  • Used or washed products.

  • Products damaged due to misuse.

  • Customized or made-to-order items.

  • Clearance or final-sale items (if applicable).

For any questions regarding exchanges or refunds, please contact us through the contact methods available on our website.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Malasmms@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Malasmms@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Malasmms@gmail.com.